Terms & Conditions
This website is operated by Fraser Guitars. Throughout the site, the terms “we”, “us” and “our” refer to Fraser Guitars. Fraser Guitars is a trading name of Fraser Designs Ltd. Fraser Guitars offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Fraser Guitars' guitars, basses and parts are made by, or for, Fraser Guitars and are not to be represented as products of other companies unless stated otherwise. Fraser Guitars is not affiliated with Fender ® and no Fender ® warranty applies.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - DESCRIPTION OF GOODS AND PRICING
All our prices are shown in Pounds Sterling (GBP). Prices, descriptions and shipping charges are regularly reviewed and we endeavour to ensure all information provided on our website is consistently correct. Should an error, or omission, be noted on our website, Fraser Guitars will notify you of this immediately. In the event that a value is incorrectly displayed, Fraser Guitars will offer either the product/service at the correct price, or a full refund. We are under no obligation to honour an incorrect price.
Import taxes, customs charges or administration fees payable on orders made outside of the United Kingdom are the responsibility of the customer and are not included in the cost of your item or any shipping fee. Please check the requirements of your country prior to making a purchase.
“In Stock” refers to products which are currently stocked and available for purchase. When purchasing a guitar which is referred to as "In Stock", the guitar pictured in the images of the product listing is the exact guitar you will receive. Any "In Stock" item will generally be shipped within 3 working days of payment clearing.
“Made to Order” refers to products which are available to order only. “Made to Order” means items, including guitars, guitar cases, etc. are made on receipt of purchase and are therefore not immediately available. Product images shown in the product listings for “Made to Order” guitars are for illustrative purposes only and show the “best likeness” to the item you will receive.
Currently, all “Made to Order” products have a varied lead time. Lead time, meaning the time it takes to produce your order. Lead times are available via our Website banner at the time of purchase or will be confirmed via email on enquiry. You will receive an email confirming the anticipated lead time for your project on receipt of your order. Completion time may be subject to change in peak times. If a change to your completion date is expected, you will be notified as soon as possible and a notice will be placed on the Website with amended, anticipated completion times. If you are not prepared to wait, a full refund will be given. We do not, at any time, offer partial refunds.
When purchasing "Made to Order" guitars, the item you will receive will be made to the specifications of the product information, and with paintwork in the "best likeness" of the images provided for reference.
Each guitar available is designed and individually made by Fraser Guitars. As each guitar is hand-painted and handcrafted, no two guitars are the same. Each guitar is a work of art and is as individual and unique as the customer. Great care is taken to ensure each guitar is made to the highest of standards and quality.
Photographs of your completed guitar will be provided for your approval prior to shipping. If you are not happy with the artwork/paintwork/ageing/relicing/lighting of the product in the photographs provided, you will be issued a full refund.
Updates regarding the progress of your order will be provided on completion of your order. Please avoid repeatedly contacting us for updates, this inevitably delays the build process and will not result in your order being completed any faster.
“Custom Orders” refer to any product which is made to the customers specifications. This includes any tweaks or amendments to our standard range of guitars together with any "individual" design.
By "Custom Order", we refer to any specific request/s, e.g. ageing to preference, colour not available as part of our standard range, alternative pickups, no decal, alternative neck specifications. In short, if the product you are looking for is not "In Stock" or "Made to Order", it is a "Custom Order".
Custom Orders will be considered on an individual basis. Completion time for Custom Orders varies depending on your specifications. We will advise regarding individual lead times on confirmation of your order. Customer Orders are non-refundable (not withstanding your Statutory Rights). All enquiries regarding Custom Orders can be made to firstname.lastname@example.org
All our guitars: "In Stock", "Made to Order", and "Custom Order", are fully set up prior to shipping however, the strings may be loosened when packaged.
All our guitars undergo stringent quality control at every stage of the build process. We ensure the neck is straight, the frets are level, rolled and polished, the action is low, and the intonation is on.
We advise making no alterations to the set up for 48 hours following receipt (primarily to allow the guitar to acclimatise following fluctuations in temperature during shipping).
As with all new guitars, Frasers will settle in the weeks/months following receipt and may require a further set up, or setting up to accommodate your preferences.
Fraser Guitars is a family run business and we endeavour to provide a personal service unique to each customer’s requirements. However, the business hours we operate extend from 9am to 6pm Monday to Friday. Should you make an enquiry regarding your order outside of these hours, please be prepared to wait for a response. Any contact outside these hours is at the discretion of Fraser Guitars.
SECTION 6 - PURCHASE OF GOODS
All orders submitted are subject to the acceptance of Fraser Guitars.
“Buy it now” applies to both “In stock” products and those “Made to Order”. “In Stock” items will usually be despatched within 48 hours of payment clearance.
“Made to Order” and “Custom Order” purchases denotes the ordering of a product which is yet to be made.
In the unlikely event your order will take longer than stated to complete you will be informed as soon as the delay is noted and offered a full refund if you are not happy to wait for a longer period than otherwise stated for your order.
SECTION 7 - PAYMENT
Payment of all purchases are currently made via PayPal or bank transfer.
Payments made via PayPal are securely handled and your card details are not visible to us at any time.
Any order cancellations where payments have been made via PayPal will be refunded minus PayPal fees.
SECTION 8 - DELIVERY OF GOODS
Stocked items will usually be dispatched for delivery within 3 working days (excludes weekends and Public Holidays). "Made to Order” purchases will usually be dispatched, following confirmation of shipping address and contact phone number, within 4 working days from the date of completion.
The correct shipping charges will be automatically calculated on your shopping basket. Enquiries regarding shipping fees can be directed to: email@example.com.
Fraser Guitars reserve the right to adjust delivery estimates at any point in the order process: customers will be notified of any such changes.
Where delivery takes longer than the estimated time, we cannot be held responsible for delays. Fraser Guitars will notify you of any such delays where reasonably possible.
Tracking numbers for shipping will be provided where applicable. Please use the links provided via your Account to track your order online.
SECTION 9 - RETURNS AND CANCELLATIONS
Orders/purchases can be cancelled in line with your statutory rights. You can return your purchase, in its original condition and packaging (provided this is not damaged), within 14 days to us for a full refund (minus any PayPal fees, costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).
Before returning, please contact us for guidance, on 07709231952 (or via firstname.lastname@example.org), and the appropriate action to initiate a return.
Custom Orders – The right to return goods does not apply to any order which has been specified or commissioned to the customer’s specifications. This is inclusive of any item which is not typically stocked by Fraser Guitars and has been ordered/custom made at the request of the customer. Return in these instances will be subject to the discretion of Fraser Guitars (with any costs incurred, including administrative costs, to be deducted from any refund made available).
Cancellation of contract, and subsequent return of goods where applicable, will ensure the account (from which payment was received) is credited with a refund for the goods. Refunds are typically processed the same day, prior to the dispatch of goods, or on the day of receipt of returned goods. If the goods are not provided, or return delivery costs not covered, this will be deducted from the direct cost of recovering the goods from the amount to be refunded.
SECTION 10 - DAMAGED GOODS
All orders are pre-checked and well packaged prior to dispatch. In the event of any shipping damage, this must be reported within 48 hours of receipt. If a claim is found valid, collection of the goods will be arranged at no additional charge. A full replacement/refund will be offered for damaged goods. We reserve the right to request photographic evidence in order to verify any claims made.
All goods are the responsibility of the customer at the point of delivery. Fraser Guitars cannot be held responsible for damage caused by shipping or negligence if reported after 48 hours of the goods being delivered. Fraser Guitars will not be responsible for any damage or fault arising from incorrect storage or use.
SECTION 11 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 12 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 13 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 14 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 15 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 16 - PERSONAL INFORMATION
SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 18 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Fraser Guitars, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Fraser Guitars and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable to Fraser Guitars, Fraser Designs Ltd. Unit 15, Coppull Enterprise Centre, Mill Lane, Coppull, PR7 7BW, United Kindgom.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26 - SERVICE ACCESS
Every effort is made to ensure our website is available 24 hours a day. If, however, our website is unavailable due to maintenance, system failure or conditions outside our control we cannot be held liable.
If you need to make an enquiry, in the event of our website being unavailable, Fraser Guitars can be contacted via:
Telephone: (+44) 07709231952
Fraser Guitars is a trading name of Fraser Designs Ltd.
Company number: 09424667
Registered office address: Fraser Designs Ltd, Unit 15, Coppull Enterprise Centre, Mill Lane, Coppull, Chorley, PR7 5BW, United Kingdom.