PRIVACY STATEMENT

References in this Privacy Policy Statement to “we”, “us” and “our” refer to Fraser Guitars. Fraser Guitars is a trading name of Fraser Designs Ltd.  We are committed to maintaining your privacy.  Our privacy policy statement is given below.  If any changes are made to this policy, we will notify you by updating this statement on our website.

Agreement to Privacy Policy

BY ACCESSING OR USING THIS WEBSITE, YOU HEREBY AGREE TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DISCUSSED IN THIS PRIVACY POLICY.  IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THIS WEBSITE.

 

Use of Cookies

This website uses cookies to improve the users experience while visiting the website, including keeping track of your current shopping session and so that you may retrieve your shopping basket at any time.  If you do not accept cookies you will be unable to use this website.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.  This allows the website, through its server, to provide the users with a tailored experience within this website.

Where applicable this website uses a cookie control system allowing the user, on their first visit to the website, to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Users are advised that if they wish to deny the use and saving of cookies from this website they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Below is a list of cookies that we use. We have listed them here so you that you can choose if you wish to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to decline.

If you change your mind after you opt in, you may at any time withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at info@fraserguitars.co.uk or mailing us at:

Fraser Designs Ltd. Unit 13B, Coppull Enterprise Centre, Mill Lane, Coppull, Chorley, PR7 5BW, United Kingdom.

 

Contact & Communication

Users contacting Fraser Guitars via this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

Fraser Guitars use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

 

Information We Collect

We ask for your name, telephone number, home address, email address and age for competitions, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

 

Use of Data Collected

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

Collection of information allows Fraser Guitars to respond to your customer service requests and individual needs. The personalisation of your site experience allows for the delivery of content and product offers in which you are most interested.

Visitor information is contained behind secured networks and accessible by a limited number of individuals at Fraser Guitars who have access to such systems. The information provided to Fraser Guitars is treated as confidential at all times. Your information will not be passed onto third parties without your explicit consent.

When placing orders or accessing your personal information, via your Fraser Guitars Account, we offer the use of a secure server. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

While we do not sell, trade or otherwise transmit any personally identifiable information. Personal information may, however, be accessible to our website hosting partners and other parties who assist us in operating our website, conducting our business or servicing you. Your personal information is treated as confidential by all parties involved in the running of Fraser Guitars website.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Fraser Guitars reserves the right to use and share your information where such disclosure may be required by law, or in the event of a violation of the Terms of Service.

 

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Links to Third Party Sites

To provide you with increased value, we may from time to time include third party links on our Website. These linked sites, such as payment gateways and other payment transaction processors, have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Certain providers may be located in, or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Fraser Guitars participates in, are custom to the terms and conditions and privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their own privacy and personal details. Fraser Guitars will never ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Fraser Guitars' website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised, prior to using such social sharing buttons, that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Contacting Us

Your privacy is important to us. If you wish to access, correct, amend or delete any personal information we have about you, register a complaint or have any questions or concerns regarding this Privacy Policy, please contact us at:

info@fraserguitars.co.uk or by mail at


Fraser Designs Ltd. Unit 13B, Coppull Enterprise Centre, Mill Lane, Coppull, Chorley, PR7 5BW, United Kingdom,