Orders/purchases can be cancelled in line with your statutory rights. You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).
Before returning, please contact us for guidance via email@example.com for the appropriate action to initiate a return.
The right to return goods does not apply to any Custom Order which has been specified or commissioned to the customer’s specifications. This is inclusive of any item which is not typically stocked by Fraser Guitars and has been ordered/custom made at the request of the customer. Return in these instances will be subject to the discretion of Fraser Guitars (with any costs incurred to be deducted from any refund made available).
Fraser Guitars warrants guitars and parts to be free from defects in materials and workmanship for one year from the original purchase date.
This warranty applies to the original retail purchaser when this instrument is purchased directly from us and no third party. This warranty cannot be transferred of assigned to subsequent owners.
Your proof of purchase or sales receipt must accompany all requests for warranty coverage.
Warranty does not cover:
Fret wear, saddle wear, nut wear, strings and batteries.
Setups, adjustments or routine maintenance of any kind.
Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-CMG-approved polishes.
Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
Any damage to an instrument resulting from customisation or modification.
Normal wear and tear on any part of the instrument or case including jacks, controls, switches, plated surfaces, tuning machines, pickguards, handles, latches, case hardware etc.
All other damage and deterioration due to normal usage, wear and tear, ageing, accidents, neglect, abuse, or Acts of Nature.
Any instrument which has been altered or tampered with in any fashion.
To obtain warranty assistance email firstname.lastname@example.org for further advice.
All shipping and insurance, including custom fees/duties/handling fees are the sole responsibility of the original purchaser.
Upon receipt, of the defective guitar/part, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given.
We do not offer partial refunds against parts/orders in order for any parts to be replaced by alternative suppliers.
We do not offer partial refunds for guitars to be taken to alternative guitar manufacturers/luthiers for repair.
To return an item, you should contact us at email@example.com
Orders/purchases can be cancelled in line with your statutory rights.
You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).
Before returning, please contact us for guidance, on 07709231952 (or via firstname.lastname@example.org), and the appropriate action to initiate a return.
You will be responsible for paying your own shipping costs to return an item. Shipping costs are non-refundable, and the costs of shipping will be deducted from any refunds given.
Times taken for an exchanged product to reach you will vary depending on your location.
If you are shipping an item over £50, we would advise using a trackable service complete with insurance. We cannot process the return until received by Us.
All our "In Stock" items are available now. Images provided for "In Stock" items are photos of the exact item you will receive.
"Made to Order" items are all made to order. The images provided for "Made to Order" items depict images which are similar to the item you will receive. As each of our guitars are individually hand-made and aged, all our guitars are unique. Current lead times for all Made to Order guitars is visible on the banner at the top of our Website. Lead times will be confirmed on clearance of payment for your order.
When purchasing from the In Stock collection, the guitar/body/neck in the images will be the item you will receive.
When purchasing a guitar form our Made to Order section, the photos on the listing show the model and a fair example of the guitar you will receive. Each body is hand-selected to compliment the relic level and there will inevitably be variations in the wood grain and finish. Each guitar is then individually hand-sprayed in nitrocellulose and aged according to the product listing description. No two guitars will look the same!Custom shop guitars are aged to preference.
Customers are welcome to provide photos for reference purposes. While we aim to work closely with any images provided, we do not work form templates so all our guitars are unique and individual.