Call: +44 (0)7709231952

Email: info@fraserguitars.co.uk

Shop Hours: 09:00 - 18:00 hours

By Appointment Only

Fraser Designs Ltd

13B Coppull Enterprise Centre

Mill Lane

Coppull

Chorley

PR7 5BW

United Kingdom

We are happy to ship outside of the UK and greatly value our European and International customers.  

We are, however limited to the countries our shipping provider can reach. 

International customers are responsible for paying any import duties/taxes/handling fees to their respective country.

The shipping cost will vary depending factors including destination country and size of package. 

The correct shipping charges will be calculated automatically on your shopping basket and will be visible prior to purchase.

We aim to dispatch all In Stock items within 48 hours of receiving your order (excluding weekends and Public Holidays). 

Made to Order purchases will be dispatched within 48 hours from the date of completion. The date of completion will vary depending on the specified build time of your order. 

Where delivery takes longer than the estimated time, we cannot be held responsible for any delays. We will notify you of any such delays where reasonably possible.

Tracking details will be provided when your order has been shipped.

Please ensure you provide a valid email address when making payment.

We offer a standard Next Day delivery service within the UK.

International shipping is based on our shipping provider's standard service.  

All items are shipped tracked and fully insured.

In short, no.

We ship via DPD Local who fully insure the shipping of our guitars against loss/damage during transit.

We ship with DPD Local as they are a company we trust and they have an excellent track record transporting and delivering our goods.

Orders/purchases can be cancelled in line with your statutory rights. You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).

Before returning, please contact us for guidance via info@fraserguitars.co.uk for the appropriate action to initiate a return.

The right to return goods does not apply to any Custom Order which has been specified or commissioned to the customer’s specifications. This is inclusive of any item which is not typically stocked by Fraser Guitars and has been ordered/custom made at the request of the customer. Return in these instances will be subject to the discretion of Fraser Guitars (with any costs incurred to be deducted from any refund made available).

Fraser Guitars warrants guitars and parts to be free from defects in materials and workmanship for one year from the original purchase date.

This warranty applies to the original retail purchaser when this instrument is purchased directly from us and no third party.  This warranty cannot be transferred of assigned to subsequent owners.

Your proof of purchase or sales receipt must accompany all requests for warranty coverage.

Warranty does not cover:  

Fret wear, saddle wear, nut wear, strings and batteries.

Setups, adjustments or routine maintenance of any kind.

Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-CMG-approved polishes.

Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.

Any damage to an instrument resulting from customisation or modification.

Normal wear and tear on any part of the instrument or case including jacks, controls, switches, plated surfaces, tuning machines, pickguards, handles, latches, case hardware etc.

All other damage and deterioration due to normal usage, wear and tear, ageing, accidents, neglect, abuse, or Acts of Nature.

Any instrument which has been altered or tampered with in any fashion.

To obtain warranty assistance email info@fraserguitars.co.uk for further advice.

All shipping and insurance, including custom fees/duties/handling fees are the sole responsibility of the original purchaser.

Upon receipt, of the defective guitar/part, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given.

We do not offer partial refunds against parts/orders in order for any parts to be replaced by alternative suppliers.

We do not offer partial refunds for guitars to be taken to alternative guitar manufacturers/luthiers for repair.

Please contact us for guidance at 07709231952 or via info@fraserguitars.co.uk.

To return an item, you should contact us at info@fraserguitars.co.uk

Orders/purchases can be cancelled in line with your statutory rights. 

You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).

Before returning, please contact us for guidance, on 07709231952 (or via info@fraserguitars.co.uk), and the appropriate action to initiate a return.

You will be responsible for paying your own shipping costs to return an item. Shipping costs are non-refundable, and the costs of shipping will be deducted from any refunds given. 

Times taken for an exchanged product to reach you will vary depending on your location.

If you are shipping an item over £50, we would advise using a trackable service complete with insurance.  We cannot process the return until received by Us. 

We accept payment from all major credit/debit cards and via PayPal.

All invoices for Custom Orders are issued via PayPal. 

Payment for all orders in made in advance.  We do not accept deposits against any order.

Our payment processor is certified to PCI Service Provider Level 1.  This being the most stringent level of certification available. In short, ordering online is safe with us.

All orders are payable in advance. We do not currently offer a payment plan option.

Orders/Purchases can be cancelled in line with your statutory rights.

All our "In Stock" items are available now.  Images provided for "In Stock" items are photos of the exact item you will receive.

"Made to Order" items are all made to order.  The images provided for "Made to Order" items depict images which are similar to the item you will receive. As each of our guitars are individually hand-made and aged, all our guitars are unique.  Current lead times for all Made to Order guitars is visible on the banner at the top of our Website. Lead times will be confirmed on clearance of payment for your order.

When purchasing from the In Stock collection, the guitar/body/neck in the images will be the item you will receive. 

When purchasing a guitar form our Made to Order section, the photos on the listing show the model and a fair example of the guitar you will receive.  Each body is hand-selected to compliment the relic level and there will inevitably be variations in the wood grain and finish. Each guitar is then individually hand-sprayed in nitrocellulose and aged according to the product listing description. No two guitars will look the same!Custom shop guitars are aged to preference. 

Customers are welcome to provide photos for reference purposes. While we aim to work closely with any images provided, we do not work form templates so all our guitars are unique and individual.

Appointments can be made to view and try out a range of our guitars via info@fraserguitars.co.uk or 07709231952.

We are in the workshop from 8 am - 6 pm Monday - Friday, Saturday 8 am - 1 pm.

We do not offer a "drop by" option as we may be operating machinery or spraying.  Appointments will be made at a time convenient for both.

We have a large social media following via Facebook, Instagram and YouTube.  

Check us out, follow us, like us, join us!

The standard build period for 'Made to Order' guitars is 4-6 weeks (from when you place your order to shipping).

The turnaround time however, can vary.  The Website will state the current wait times when you place your order.  A completion date will be confirmed when we receive your order.

We take a limited number of Custom orders at any given time.

Custom orders are subject to agreement of build specifications.

Please emails all enquiries to info@fraserguitars.co.uk

Email info@fraserguitars.co.uk for further information.

Pricing for Custom orders starts at £995 and will vary depending on your build specifications. .

Lead times for Custom orders vary depending on project specifications and will be confirmed on agreement of your specifications.

While we provide photos of your order on completion, we are unable to provide periodic photographs of your order during the build process.   

If we were to provide photos at every stage of the build process, for every guitar ordered, we would spend a larger part of our time taking photos as opposed to making guitars.