FAQ

FAQ

Contact

How do I contact Fraser Guitars?

Shipping

What countries do you ship to?

What is the cost of shipping?

When will I receive my order?

Can I track my order?

What shipping options do you offer?

Can you ship with alternative courier / shipping provider?

Returns

What is your returns policy?

What is your warranty policy?

What should I do if there is an issue with my order?

How do I return an item for an exchange or refund?

Payment and Orders

What payment methods do you accept?

Is your order process secure?

Do you offer a Payment Plan option?

Can I cancel my order?

Our Products

How will I know if an item is in stock?

Will the guitar I receive be the exact same as the guitar displayed on the site?

Can I try out a product before purchasing?

How can I find out about new or upcoming products?

What is the build period for 'Made to Order' guitars?

Custom Shop

Do you take Custom Orders?

How do I order a Custom guitar?

How are custom guitars priced?

How long is the building period for custom guitars?

Will updates be available regarding my order throughout the build process?