Fraser Guitars warrants guitars and parts to be free from defects in materials and workmanship for one year from the original purchase date.
This warranty applies to the original retail purchaser when this instrument is purchased directly from us and no third party. This warranty cannot be transferred of assigned to subsequent owners.
Your proof of purchase or sales receipt must accompany all requests for warranty coverage.
Warranty does not cover:
Fret wear, saddle wear, nut wear, strings and batteries.
Setups, adjustments or routine maintenance of any kind.
Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-CMG-approved polishes.
Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
Any damage to an instrument resulting from customisation or modification.
Normal wear and tear on any part of the instrument or case including jacks, controls, switches, plated surfaces, tuning machines, pickguards, handles, latches, case hardware etc.
All other damage and deterioration due to normal usage, wear and tear, ageing, accidents, neglect, abuse, or Acts of Nature.
Any instrument which has been altered or tampered with in any fashion.
To obtain warranty assistance email info@fraserguitars.co.uk for further advice.
All shipping and insurance, including custom fees/duties/handling fees are the sole responsibility of the original purchaser.
Upon receipt, of the defective guitar/part, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair to the original purchaser will be given.
We do not offer partial refunds against parts/orders in order for any parts to be replaced by alternative suppliers.
We do not offer partial refunds for guitars to be taken to alternative guitar manufacturers/luthiers for repair.