How do I contact Fraser Guitars?


What countries do you ship to?

What is the cost of shipping?

When will I receive my order?

Can I track my order?

What shipping options do you offer?

Can you ship with alternative courier / shipping provider?


What is your returns policy?

What is your warranty policy?

What should I do if there is an issue with my order?

How do I return an item for an exchange or refund?

Payment and Orders

What payment methods do you accept?

Is your order process secure?

Do you offer a Payment Plan option?

Can I cancel my order?

Our Products

How will I know if an item is in stock?

Where do you source your parts from?

Will the guitar I receive be the exact same as the guitar displayed on the site?

Can I try out a product before purchasing?

How can I find out about new or upcoming products?

What is the build period for 'Made to Order' guitars?

Are photos of my guitar available during the build process?

Custom Shop

Do you take Custom Orders?

How are custom guitars priced?

How long is the building period for custom guitars?

Will updates be available for my custom order throughout the build process?